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Frequently Asked Questions
Products
All Questions regarding Laplok and Other Products
The short answer is yes. With our 20+ years of anti-theft & security experience, we would only release products that would hold up to the grab-and-go thief. It’s important to note that anyone can bypass EVERY security product with enough time, talent, and tools. We always recommend using common sense when in high-risk scenarios.
Like most inventors, we found ourselves in a position where we wanted to work remotely from shared working spaces, coffee shops, etc. Still, we found ourselves at a crossroads between security & convenience. It was always very secure to take our devices with us when we had to take a call, use the restroom, or jump into a meeting. However, it was highly inconvenient to shut down and pack up everything, which often resulted in losing our spot. This is how TechLok products were born.
We have tested LapLok on dozens of different table types. In regular use, LapLok does not cause severe table damage as we use a custom, soft but sturdy rubber padding on the foot of the clamp that grips the table.
We would not recommend using LapLok with your laptop case. Based on our internal testing, if a grab-go thief were to grab your laptop off the table and it was attached to your case, the case would quickly snap off & break.
Yes, it does. LapLok is a great product to use in a trade show environment or station where you want people to fill out the information on a tablet.
Yes, we do. When you order over 100 LapLoks, you can qualify for a bulk discount. Reach out to us on our contact page link here.
You can find LapLok dimensions at the bottom of this product page. LapLok is slightly bigger than a full-sized smartphone and weighs just under 1lb. Part of our innovative design was to make something strong but also small & convenient.
No, we have inquired with several manufacturers. Because we are on the laptop’s exterior (like a sticker), we do not affect its operation. However, you must not install the arm strap over the laptop vents to prevent overheating.
With normal usage of 2-3 times per week, we estimate a 3-year battery life. LapLok includes standard button-cell lithium batteries.
We are located just outside of Detroit in Royal Oak, MI. The founders have been able to keep all design, engineering, legal, and fulfillment services located in Michigan. After an exhaustive US search & attempt to build in the US, we partnered with a contract manufacturer in India.
We currently offer the flagship version of LapLok and three other accessories. Each product has a listed product price that you can check here.
Shipping, Returns & Warranty
All questions regarding Shipping, Returns & Warranty.
We have an easy 30-day return policy if you’re not happy with your purchase. If your item is broken or damaged, we’ll replace it within 30 days. Just fill out the return form. We also offer a 1-year limited warranty for any issues with the product. However, please note that all Laplok returns will be investigated to find out what caused the problem. This is to prevent similar issues in the future. Please remember, we are not responsible for damages caused by user negligence, like water damage or accidental drops from heights
We do not charge shipping costs for our products within the continental US. Outside countries are subject to additional shipping costs, which will be calculated individually. We currently ship within North America and plan on further expansion.
Customer Support
All questions regarding product issues.
We recommend visiting ‘How LapLok works’ page or FAQs for helpful information. If you can’t find the answers you need, feel free to email us at contact-us@LapLok.com or visit our website’s contact page at https://mlf.cly.mybluehost.me/contact/.
We require all users to register their pin on our website on this page. We can then automatically resend your pin code. However, we suggest you store your pin on your smartphone with your other important passwords. We can only remind you of this code if you register
If you are unregistered and forget your code, you can visit this link here (registration link) to reset & record your new password. You will need to reference your serial number which is located on the bottom of your LapLok.
You can find instructions & videos to change your pin code here.
You can find instructions & videos to change the volume here.
Yes, we can leverage your existing cable lock by attaching it to your laptop port to LapLok. This is an innovative way to put “smart” technology to an old solution to protect laptops. Remember, only about 50% of laptops currently sold on the market have a locking slot.
Our products are scheduled to be available in Summer 2023. You can purchase them through e-commerce platforms like Amazon.com. You can click on Shop All on our website to see what’s currently available. We are also working on expanding our availability to physical stores in the near future. Stay tuned.
After many hours of research and legal discussions, we do not have any extended warranty that can provide a money-back guarantee on the theft of your device. In fact, no other laptop anti-theft solution does, as everything can be bypassed with enough time, tools, and talent.
LapLok was built on practicality and common-sense principles, which should be applied when using our products.